Sales Excellence, 2026
November 6, 2026 · Toronto
Canada's only event dedicated to pharma sales
Ling Ling, PhD
Principal, Advisory Services
IQVIA Canada
Ling Ling is a Principal in Canada’s Advisory Services practice, providing customized consulting services with advanced analytics capabilities to support commercial strategy, go-to-market and launch excellence, and salesforce effectiveness. Prior to joining IQVIA, Ling was Director of Strategy and Commercial Operations at a leading Canadian pharmacy chain where she was responsible for strategic planning and the overall profit and loss performance of the business unit. From 2012 t0 2020, she held multiple roles at Canada’s largest pharmaceutical company, where her responsibilities ranged from global business development to portfolio strategy to corporate development. Ling holds a Ph.D. degree in Medical Biophysics from the University of Toronto where she held a Vanier Canada Graduate Scholarship. She holds a M.Sc. degree in Anatomy and Cell Biology from Queen’s University and a H.B.Sc. degree in developmental biology from the University of Toronto.
Sessions
Ling Ling, PhD
11:20 AM – 11:40 AM
Beyond Automation to Real AI Intelligence: Supercharge your agent with HCP data and insights
- Move beyond basic automation with AI that understands HCP context, relationships and influence.
- Discover how combining AI with deep healthcare intelligence, including referral networks, span of influence, and advanced HCP and KOL profiling can elevate field engagement from efficient to truly effective.
- Learn how enriching AI agents with HCP data creates more relevant recommendations, stronger customer conversations, and better engagement outcomes.
Ling Ling, PhD, Principal, Advisory Services, IQVIA Canada
Lucas Richard, Product Strategist, Information Management & AI, IQVIA Canada