Nathalie Plumley

Sessions

1. 

   Curtis Fichtner

   

   11:00 AM – 11:40 AM

   How a Great Rep Experience Leads to Improved Customer Engagement

   • How to create an environment that fosters excellence and success across the entire rep journey from structured onboarding to mentoring
   • Why empowering reps through experience design and shared decision-making helps ensure new tools and processes serve them in the field whilst driving business outcomes
   • How to leverage (and get buy in) to use digital tools and AI effectively

   • Curtis Fichtner, Senior Brand Manager, Sanofi

   • Nathalie Plumley, Director, Commercial Excellence and Capability Development, AstraZeneca

   • Anita Stanga, B. Comm. (Hons.), C.C.P.E., ICF- ACC Coach, Key Account Manager – Oncology, Regional Director,, AstraZeneca